Comprehensive Privacy Notice

INTRODUCTION

Please read this notice carefully to understand our policies and practices regarding your personal information and how we will treat it. For a short-form summary, please click here. California residents can find more specific information in the “California Consumer Privacy Addendum”. Quebec residents can find more specific information in the “Quebec Privacy Notice Addendum”. Contact details are provided at the end for feedback or any privacy inquiries.

This notice applies to the companies that are part of the Paysafe Group, which use different trading names in different territories. The reference to Paysafe (including “we”, “us” or “our”) includes those companies and all relevant group affiliates. This notice will not override any rights provided to you under the local privacy and data protection laws which apply in your jurisdiction.

References to “you” in this notice are to the individual who is enquiring, accessing or applying to use the Services (as defined below), either on your own account or on behalf of a business.

Paysafe is committed to protecting your privacy and will take all appropriate steps to ensure that your personal information is treated securely and will be collected, used, stored, and disclosed in accordance with this notice. This notice applies to:

  • The web portals, features, and services provided to you when you visit our websites, portals, or our payment panels our clients may use.
  • When you enquire, apply to use and/or use Paysafe’s products and services, either directly or via a third party.
  • To your use of software including terminals, mobile and desktop applications provided by Paysafe.
  • To email, other electronic messages including SMS, telephone, web chat, and other communications between you and Paysafe.

Together these are all referred to in this notice as “Services”.

INFORMATION WE MAY COLLECT FROM YOU

We collect and process personal and non-personal information relating to you.

Identifiable personal information may include:

  • Name
  • Date of birth
  • Email address
  • Address
  • Occupation
  • Nationality
  • Payment information (card numbers, account details)

Non-personal information is information that does not enable a specific individual to be identified. We may collect, create, store, use, and disclose such non-personal information for reasonable business purposes, which can include aggregated transactional information.

SENSITIVE PERSONAL DATA

We may collect sensitive personal data, which can relate to an individual’s:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Health data
  • Criminal offenses or alleged crimes

COLLECTING YOUR INFORMATION

We collect the following information through various means:

  • Information you give us: Personal information you provide during your interactions with us.
  • Automatically collected information: Information obtained when you interact with our services, such as IP addresses, browser type, and clickstream data.
  • Information from other sources: Data received from business partners and third parties for risk assessments and identity verification.

WHAT WE USE YOUR PERSONAL INFORMATION FOR

We may use and share the personal information we collect for:

  • Providing Services: To fulfill our obligations in relation to your account.
  • Improving Business: Enhancing our services and customer experience by analyzing user data and behavior.
  • Risk Management: Managing risks, including fraud detection and prevention.
  • Marketing: Tailoring communications and advertising relevant to your interests.

DISCLOSURE OF YOUR INFORMATION

We may disclose information to:

  • Within the Paysafe Group: For service optimization and customer relationship management.
  • Financial Institutions: As required for our service delivery.
  • Regulatory Authorities: To comply with legal obligations.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

We have implemented technical, physical, and organizational measures designed to secure your personal information from loss or unauthorized access.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for as long as necessary for the purposes described in this notice, and in compliance with applicable local laws or regulations.

YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have rights which include:

  • The right to access your personal information.
  • The right to request deletion of your personal data.
  • The right to restrict processing of your information.

For more details regarding your rights, please contact us.

CONTACT US

To exercise your rights or for further questions, please contact:

  • Mr. Derek A. Wynne, Data Protection Officer
  • Paysafe, 2 Gresham Street, 1st Floor, London, United Kingdom, EC2V 7AD

This notice was last revised on 12th January 2026.